Returns Policy

Understand our returns policy, what items can/can’t be returned and how exchanges are processed.

We get it – sometimes something just doesn’t work for you and you want to return or exchange. As long as your item(s) were purchased from us and are still in their original condition, you have a valid return period to send your item(s) back to us.

What items can I return?

Any unwanted product must be returned within the allowed period from when your order was delivered (if the order was placed online) or was purchased (if you bought the items in one of our stores). Please see the below for any exceptions:

• All Underwear & Swimwear can’t be returned for hygiene reasons.
• Socks can be returned if they are sealed in their original packaging.
• All bottles are non-returnable due to hygiene reasons.
• Personalised items can’t be returned.
• In some regions, items with a final discount are ‘Final Sale’ and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked ‘Final Sale’ on the product page and at checkout.
• Items can be returned even if the swing tag has been removed, as long as the item is unworn and unwashed.
• If the small white care label has been cut out, the return cannot be accepted.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund.

All items are inspected on return. Items do not need to be returned in their original packaging, but they should be securely packed to avoid damage during transit.

If you purchased items at one of our stores, you must have a valid original receipt or e-receipt.

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

Good to knows…

Keep any proof of return postage receipts as we may need to view these as part of your return query.

We only offer refunds onto the original payment method used to make the order.

For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

Can I combine multiple returns into one return?

The short answer is, no. Unfortunately, we’re currently unable to process combined returns and therefore require you to send your returns from different orders separately.

Furthermore, returns registered separately, even if from the same order, can’t be processed if returned in one package.

Combining the returns into the same package may cause an error in your refund, so please package separately.

If you’ve already sent back multiple returns in one package, please let us know so we can look into this for you. Please retain any proof of return postage receipts as we may need to view these as part of your return query.

Do you offer exchanges?

Exchanges can only be made for a different size of the same item, not a completely different item.

If you opt for an exchange, we’re unable to ship out your chosen item until the item you’re returning is scanned in at our warehouse. This means we’re unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we’re unable to process an exchange, you’ll receive an email confirming a refund to your original form of payment.

Can I return something if I bought it at a pop up store/event?

Unfortunately items purchased at our pop-up stores or events aren’t eligible to be returned.

We know this isn’t the news you were hoping for, but if you’ve got any questions about your purchase, our Customer Support team will be happy to help.

Received a faulty or incorrect item?

For information on what to do with a faulty or incorrect item, photos may be required for verification. Faulty items do not always need to be returned. Please see our separate guides for these situations.